Questions and Answers

We have collected frequently asked questions and do our best to answer them.
If you are missing a question you'd like answered, let us know here.

 

 General Questions

Where do De Watère Champagnes come from?

Our Premier Cru Champagnes are made in the Vallée de la Marne in the beautiful little village of Avenay Val d’Or. 

When was De Watère founded?

We introduced De Watère Champagne to the world in 2011 after years of careful development.

Why is your logo a Gryphon?
The first De Watère was Guillaume who was mentioned in the year 1,086. His crest was a blue Gryphon. To him and us this symbol has been a proud guardian and an embodiment of our high standards.
What is the minimum order quantity?
There is none, really. You can order any of our products from a single item.
Has De Watère won any prizes?
We keep participating in competitions. We post our wins to our news section. Learn more about our prizes here 

How can I buy De Watère Champagnes in Europe?

 You can conveniently order from our online shop with free EU wide delivery. If you prefer to go through your wine merchant, you can ask them to order from us. We will happily work with them for you.

How can I buy De Watère Champagnes in the USA?

 You can ask your wine merchant to order our champagnes for you from our importer/wholesaler Park Street Imports, LLC, Miami, FL. They will organise for your order to be shipped to your wine merchant for you.

How can I buy De Watère Champagnes internationally?

 Our Champagnes are exclusively available in the EU and the USA while our Gryphon line of accessories is available for worldwide shipping.

If you are neither in the EU nor the USA and would like to purchase our Champagnes, please talk to your local wine merchant about importing them from us. We will be happy to work with you and them. You can contact us about this here. 

 

 Deliveries & Returns

How much do you charge for shipping?

We do not charge for shipping right now.

How long does delivery take?

We offer free express delivery. This typically takes 3-5 business days.

Orders placed before 2pm Central European Time are usually sent on their way to you on the same day.

Which delivery services do you use?

We use DHL, UPS, FedEx and DPD. The individual carrier for your order depends on their availability and delivery speed to you.

I need to return a product. How do I do this?

Returns are easy: please contact us with details on your order  and shortly tell us what is wrong and which product you would like to return to us. We will send you a pre-paid shipping label via email. Once the product has reached us and has been inspected, we will issue a refund to your original method of payment.

How much do you charge for returns?

Returns in the EU are usually free of charge for you. Internationally, you only pay the shipping costs.

 How long can I return products?

We offer a free 14 days return period. For returns after this period, we will individually work it out with you. Please contact us here